Welcome to SurRon Bikes Europe. These Terms & Conditions (“Terms”) govern your use of our website https://surronbikes.eu and the purchase of our products. By accessing our site, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully.
1. Company Information
SurRon Bikes Europe
Based in Germany & United Kingdom
Website: https://surronbikes.eu
Registration : 13721355
WhatsApp: +49 631 39 23 55
Telephone: +44 7378 541083
Email: info@surronbikes.eu
Europe : C/ GOMIS 27 3 2 08023 Barcelona Spain
UK: 2nd Floor, 199 Whitechapel Road, London, United Kingdom, E1 1DE
2. Eligibility
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You must be at least 18 years old to purchase from our website.
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By placing an order, you confirm that all information provided is accurate and complete.
3. Orders & Contract
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When you place an order with us, you will receive an order confirmation email. This does not constitute acceptance of your order.
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A binding contract is formed only once we dispatch your product(s).
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We reserve the right to refuse or cancel orders due to stock availability, payment issues, or suspected fraud.
4. Prices & Payments
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All prices are displayed in EUR (€) unless otherwise stated.
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Prices include applicable VAT (where required by law).
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Payments must be made in full at checkout using our secure payment providers.
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We reserve the right to update prices at any time without notice, but confirmed orders will not be affected.
5. Shipping & Delivery
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We ship from Germany and the UK to all European countries.
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Delivery times may vary depending on destination (see our Shipping Policy for details).
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We are not liable for delays caused by customs, courier issues, or events beyond our control.
6. Returns & Refunds
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Customers in the EU/UK are entitled to a 30-day cooling-off period (see our Returns & Refunds Policy).
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Returned items must be unused, in original packaging, and in resalable condition.
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Refunds will be processed to the original payment method.
7. Warranty
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Our products are covered by a limited manufacturer’s warranty (see Warranty Policy).
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Warranty does not cover misuse, accidents, modifications, or normal wear and tear.
8. Product Use & Compliance
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Some SurRon bikes are street-legal (L1e/L3e models), while others are off-road only.
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It is your responsibility to ensure compliance with local laws, registration, insurance, and licensing requirements before riding.
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We are not liable for fines, penalties, or legal consequences of misuse.
9. Limitation of Liability
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To the maximum extent permitted by law, SurRon Bikes Europe shall not be liable for:
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Indirect, incidental, or consequential damages.
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Loss of profits, data, or business opportunities.
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Injuries, accidents, or damages resulting from improper use of products.
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Our total liability shall not exceed the amount paid for the product in question.
10. Intellectual Property
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All content on our website, including logos, images, product descriptions, and text, is the intellectual property of SurRon Bikes Europe or its licensors.
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You may not copy, reproduce, or distribute content without prior written permission.
11. Privacy & Data Protection
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We process personal information in accordance with our Privacy Policy and applicable GDPR requirements.
12. Governing Law & Jurisdiction
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These Terms are governed by the laws of Germany and the United Kingdom.
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Any disputes shall be resolved in the courts of Germany or the UK, depending on where the business transaction was processed.
13. Changes to Terms
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We reserve the right to update or modify these Terms at any time.
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The latest version will always be published on our website.
14. Contact Us
For any questions regarding these Terms, please contact us:
SurRon Bikes Europe
Registration : 13721355
WhatsApp: +34 670 870- 869
Telephone: +44 7570196722
Email: contact@surronbikes.eu
Europe : C/ GOMIS 27 3 2 08023 Barcelona Spain
UK: 2nd Floor, 199 Whitechapel Road, London, United Kingdom, E1 1DE