At SurRon Bikes Europe, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://surronbikes.eu, purchase our products, or interact with our services.
1. Information We Collect
When you use our website, we may collect the following types of information:
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Personal Information: Name, email address, phone number, billing and shipping addresses, payment details (processed securely through third-party payment providers).
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Account Information: Login credentials, order history, and preferences if you create an account.
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Technical Data: IP address, browser type, operating system, and browsing behavior on our site.
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Cookies and Tracking Data: To improve user experience, analyze site traffic, and customize content.
2. How We Use Your Information
We use the information we collect to:
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Process and deliver your orders.
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Communicate with you regarding your purchases, inquiries, or customer support requests.
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Improve our website, products, and customer experience.
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Send you updates, promotional offers, or newsletters (only if you opt-in).
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Ensure compliance with legal and regulatory requirements.
3. Sharing of Information
We value your trust and do not sell your personal information. However, we may share data with:
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Service Providers (such as payment processors, shipping companies, IT support).
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Legal Authorities when required to comply with applicable laws or enforce our Terms of Service.
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Business Partners if necessary for delivering products or services you have requested.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online platform can be 100% secure, and we cannot guarantee absolute protection.
5. Your Rights
Depending on your location (e.g., EU GDPR compliance), you have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion of your personal data (subject to legal or contractual obligations).
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Withdraw consent for marketing communications at any time.
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Request a copy of your data in a portable format.
To exercise your rights, please contact us at info@surronbikes.eu
6. Cookies
Our website uses cookies and similar technologies to enhance user experience and analyze performance. You may choose to disable cookies in your browser, but this may limit certain functionalities of our site.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
SurRon Bikes Europe
Registration : 13721355
WhatsApp: +34 670 870- 869
Telephone: +44 7570196722
Email: contact@surronbikes.eu
Europe : C/ GOMIS 27 3 2 08023 Barcelona Spain
UK: 2nd Floor, 199 Whitechapel Road, London, United Kingdom, E1 1DE